Dear Carbo Brother,
⚠️ IMPORTANT ⚠️ ALL SHIPMENTS WILL BE ENTRUSTED TO THE COURIER ON DECEMBER 14 TO GUARANTEE DELIVERY BY CHRISTMAS.
to ensure the freshness of our products, orders placed before 00:00 on Sunday are entrusted to the courier ON MONDAY. This choice is aimed stocking of packages over the weekend and ensure the most efficient delivery.
Types of shipments:
- Express shipping ITALY: guaranteed delivery within 1-2 working days from the moment the package is entrusted to the courier
- EUROPE Express Shipping: guaranteed delivery time within 3-4 working days from the moment the package is entrusted to the courier
Our shipments are traceable through the TRACKING code. The code will be sent directly to you by the courier as soon as he receives the package.
The products are shipped under vacuum, in the warmer months we use thermal bags and food gel ice to preserve the quality of our most delicate ingredients.
POLICY FOR REPORTING POSSIBLE DAMAGED PACKAGES:
My package arrived damaged!
Do not worry, we will proceed by email to a photographic evaluation of the condition of the package, be sure to photograph everything and contact us at firstname.lastname@example.org, we will know how to help you promptly!